At Karen Ferrer Designs, we are committed to the quality of our jewelry. For this reason we will gladly replace or repair any piece with defects for up to 12 months from the date of purchase. (Proof of purchase required). In the case of pieces containing 24k gold plating, the guarantee on the color tone will be valid for three months since plating can be affected by each individual’s skin pH.
At Karen Ferrer Designs, your satisfaction is our priority.
We back each of our pieces’ quality 100%. However, it is up to one of our specialized staff members to determine if the damage is due to defect of the materials or craftsmanship. Our staff can easily determine if the instructions for care were not followed deeming the warranty as void.
How to care:
To prolong the life and beauty of your jewelry, please follow these recommendations:
– Avoid direct contact with water, soap, hair spray, creams, lotions and perfumes.
– Keep each set or piece in its individual packaging or hang to prevent deterioration or change in shape.